FAQ

We have free standard shipping within the USA. Shipping will take approximately 3-6 business days from the time the order is placed. 

We will email you your tracking number once it available to us. Please contact us for any shipping concerns.

International Shipping: UPS Worldwide Expedited is available at the checkout when you enter an international address. Our system will calculate the rates at checkout.  UPS worldwide expedited is approximately 2-5 business days (this is the least expensive option for UPS international shipping so this is why we only have this option available). If you prefer to use a third party shipping forwarding company please see the shipping dimensions of all the products below.
*International shipping does not include taxes and duties. 

Single Unit Shipping Dimensions and weights (Units in inches and lbs):

6’x4’ Exercise Mat: 50” x 6” x 6” 19 lbs
6’x6’ Exercise Mat: 74” x 8” x 8” 24 lbs
8’x6’ Exercise Mat: 74” x 9” x 9” 33 lbs
10’x6’ Exercise Mat: 74” x 9” x 9” 38 lbs
12’x6’ Exercise Mat: 74” x 9” x 9” 44 lbs
10’x6’ Fitness Equipment Mat: 74” x 9” x 9” 38 lbs
12’x6’ Fitness Equipment Mat: 74” x 9” x 9” 44 lbs

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CARDIO/EXERCISE MAT:
Top Side: The smooth, shiny side with the logo faces upward. This side is durable enough to use with or without shoes.
Bottom Side: Foam side with small circles goes against the floor. This side isn’t as durable.
*For light yoga and stretching (without shoes) you can also use the underside of the Cardio Mat (foam side with small circles).

FITNESS EQUIPMENT MAT:
Top Side: Shiny side with the logo faces upward. This side is durable enough for fitness equipment.
Bottom Side: Foam side with small circles goes against the floor.

We apologize if you experience any issues when trying to place your order. Please contact us at info@s36exercise.com and we will do our best to solve the issue.

Hard surface flooring is ideal for all the S36 mats (hardwood, tile, cement, or laminate). Our cardio and fitness equipment mats do work on carpet, but can shift a bit. We recommend our larger size cardio mats for use on carpet, as the larger size and weight will shift less than the small size mats.

The S36 mats should be kept in the rolled position or left flat in your designated workout area. Folding any of the mats can cause creases and damage over time.

Our S36 Mats are only available in black and pink at this time. Our pink mats are available in the 8’x6′ size.

All of the S36 mats can be cleaned using a soft cloth and warm water mixed with a few drops of mild dish soap. Please use a product that does not contain bleach, as bleach may discolor the mats. Rinse with clear water. Then use a towel to wipe dry. Make sure the mat is dried thoroughly on both sides before use.

For a quick clean of any of the CARDIO or Fitness Equipment Mats you could also use a vacuum, broom and/or a mop.

We stand behind our products 100%. All of our full priced exercise and fitness equipment mats come with a 30 day money-back guarantee. Please see our Return Policy at the bottom of the page for details. To return your mat, please contact us at info@s36exercise.com to request a return. We will provide you with instructions on where to send the mat to.

*All discounted, SALE, and wholesale mats are a final sale.

CANCELLING AN ORDER:  To cancel an order please contact us immediately by email with your order number. We will try our best to cancel the order. If the cancellation request is made within 24 hours of the purchase we may be able to cancel the order if it hasn't been sent out yet. If the mat has already been sent out then we are unable to cancel the order. 

We accept Visa, Mastercard, Paypal, Bitcoin, Sezzle and Afterpay. Your order will appear “S36 Exercise Mats” on your credit card statement. All of our prices are in USD. If you are having trouble, please contact info@s36exercise.com

In order to custom fit a specific workout space we recommend using a utility knife and a straight edge to cut our cardio or fitness equipment mats to fit your space. If you would to cover your entire floor with our mats then we recommend using industrial style double sided tape to adhere our cardio or fitness equipment mats to the floor and then placing them as close as possible next to each other. We don’t recommend attaching them to each other as they will probably come apart with intense workouts.

*Sorry we are unable to make custom size mats.

The size of the mat you should purchase depends on how much space you have and also if your workout area is a temporary workout space or a permanent workout space. If your space is a temporary workout space (living room, home office etc., where you will need to roll up your mat between workouts) then we would recommend a smaller size exercise mat. The 6’x4′ or 6’x6′ exercise mats are great sizes for this as they aren’t super big and heavy to move around. For reference the 6’x4′ weights 19 lbs and the 6’x6′ weights 24 lbs. We recommend storing the mat rolled, so the 6’x6′ stores at 6 feet high.

If you are lucky enough to have a permanent workout space and can leave the mat out permanently (home gym, garage gym, home workout room etc.) then we recommend either the 8’x6′, 10’x6′ or 12’x6′ exercise mats. These mats a bit heavy (33 lbs - 44 lbs) so are a bit more difficult to move around. They are best for a permanent workout space. 

Please measure your space prior to ordering. We usually recommend going as large as your space allows, as people usually regret not going larger. It’s always nice to have the extra space to workout on.